I had received an email just before the holidays from my web host, Hostgator, offering a special limited-time only Cyber Bundle of 13 premium WordPress themes from Mojo Themes for $29 – WP themes that they claimed were worth $608. Sounded like a great deal, so I figured I’d jump on it, even though I didn’t have time to research the quality of the specific themes, or their provider, Mojo Themes. After paying, I was sent to a download page wherein I ran into my first hiccup – one of the themes, Frisco, gave a “Cannot load page” error every time I attempted to download it. Not off to a good start. I emailed support, and they were quick to get back to me (just under 2 hours), letting me know that, “We are currently working to resolve the issue with the download on this theme.” – and they attached the WP theme to their email.
Now that I’ve had my first opportunity to get back to work after the holidays, my second problem arose: I wasn’t at my desktop PC where I’d originally downloaded the MOJO wordpress themes – I was on my new (YAY!) MacBook Pro, so in order to install the themes I would need to download them from the member area to my laptop. Only problem was, I couldn’t remember my password. So I clicked the ‘Lost Password’ button, entered my username, waited for the email to arrive and then clicked on the link provided to me to reset my password, only to get a page with an Error Code of 400, and a page that said simply, “Oops. You done broke’d it now, travis. I’ll go call the plumber.” Seriously??? So I submitted another support request a few hours ago, which I haven’t heard back from yet.
A few hours later I got home and I got on my desktop PC, eager to finally check out these new wordpress themes I’d bought.
Much to my disappointment, I’ve discovered that every single wordpress theme I purchased failed to install properly, giving an error message of:
The package could not be installed. The theme is missing the <code>style.css</code> stylesheet.
Theme install failed.
Wow. I’m kind of speechless. There’s a lot of competition in the premium wordpress theme marketplace, so this was definitely not the experience I was expecting.
I submitted yet another support ticket to Mojo Themes, providing screenshots of the failed install for each and every one of the Premium WordPress Themes included in their Cyber Bundle. In the end, they were never able to get all of the themes to work AND it turns out that some of the themes they’d sold in the package of “WordPress Themes” were actually NOT WordPress Themes at all, but rather HTML templates for a static website. Lovely. Can you say refund, please? Mojo Themes did not respond to any of my requests for a refund, but thankfully I’d payed with PayPal and I contested the charge with them. Mojo Themes never responded to PayPal, either, so PayPal refunded my money.
For now, I’ll just say that when buying premium WP themes, stick to tried and true options like ThemeForest Premium WordPress Themes, the Genesis Framework powered StudioPress WordPress Themes, or Elegant Themes…